Once your order has been handed over to the shipping agent, we no longer have direct control over the delivery process. Responsibility for the shipment lies fully with the selected shipping carrier.
If your package is:
Please contact the shipping carrier directly to file a report or claim, as they are responsible for handling delivery-related issues.
Yes. While the carrier is responsible for the shipment, you are welcome to contact us. We will do everything reasonably possible to assist you, including:
We are committed to helping you resolve the situation as smoothly as possible.
