How can I contact Cablester?

You can reach us via email at store@cablester.com or by contacting one of our agents through the Live Chat feature on our website.

What are your operating hours?

Our operating hours are:
– Monday – Friday: 10:00 AM – 6:00 PM (UTC +7)
– Saturday – Sunday: 10:00 AM – 2:00 PM (UTC +7)

Do you use AI support?

Yes. We use AI to assist with customer inquiries, especially outside of our operating hours.
However, we prioritize human-to-human interaction whenever possible to ensure you receive accurate and personalized support.

What language do you use for communication?

We currently provide customer support in English only.
At this time, we do not have a built-in live translation feature in our chat system. However, we are continuously working on improving our services and may add this feature in the future.

How long does it take to receive my refund?

Once your refund has been approved, Cablester will process it within a maximum of 2 business days.

After the refund has been processed, the time for the funds to appear in your account depends on the payment method:

• PayPal: Generally 1–2 business days.
• Credit / Debit Card: Generally 7–14 business days. In some cases, it may take up to 45 days, depending on the payment gateway and your card-issuing bank. If more than that time period the funds have not been received, consumers can contact the bank to get further information.

Please note that shipping costs, duties, and taxes are non-refundable.

What types of support agents are available?

We have two types of support agents:

1. General Support
Handles general inquiries such as:
– How to place an order
– Order status updates
– Shipping tracking
– General product questions

2. Technical Support
Handles technical matters including:
– Product-related technical questions
– Product complaints
– Troubleshooting assistance
– Other product-specific support needs

Content

1. What Cables Do I Need?
2. Cable Compatibility: PSU & Case
3. Lost or Damaged Shipments
4. Order Changes & Cancellations