You can reach us via email at help.cablester@gmail.com or by contacting one of our agents through the Live Chat feature on our website.
Our operating hours are:
– Monday – Friday: 10:00 AM – 6:00 PM (UTC +7)
– Saturday – Sunday: 10:00 AM – 2:00 PM (UTC +7)
Yes. We use AI to assist with customer inquiries, especially outside of our operating hours.
However, we prioritize human-to-human interaction whenever possible to ensure you receive accurate and personalized support.
We currently provide customer support in English only.
At this time, we do not have a built-in live translation feature in our chat system. However, we are continuously working on improving our services and may add this feature in the future.
What types of support agents are available?
We have two types of support agents:
1. General Support
Handles general inquiries such as:
– How to place an order
– Order status updates
– Shipping tracking
– General product questions
2. Technical Support
Handles technical matters including:
– Product-related technical questions
– Product complaints
– Troubleshooting assistance
– Other product-specific support needs
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